VAN THOF'S AUTOMOTIVE

585-586-3180 | 929 W Linden Ave East Rochester, NY 14445

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

Jim is fair and honest. The work is superior. True hours are: 8am to 12noon and 1pm to 5:30 pm. Don't stop by between noon and 1pm, they close their doors for lunch.

Michael Pudetti

Jim and his staff have been taking care of our cars for years, and we always feel we are very well taken care, charged appropriately, and the work is well done. It is so nice to have somone service your vechicle who is honest, respectful and you can trust. Don't bring your car anywhere else!