Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    Closed 12-1 for Lunch
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585-586-3180 | 929 W Linden Ave East Rochester, NY 14445

Customer Service

At Van Thof's Automotive, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Van Thof's Automotive. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Van Thof's Automotive, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Van Thof's Automotive focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At Van Thof's Automotive, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1980, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 585-586-3180 or email us.


Car Warranty Scams FAQs

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Who is behind the auto warranty scam calls?

Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Van Thof's Automotive in East Rochester

Reviews
Van Thof's Automotive Towing Services
Auto Repair Near Pennfield


What Our Customers Are Saying

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Jim is fair and honest. The work is superior. True hours are: 8am to 12noon and 1pm to 5:30 pm. Don't stop by between noon and 1pm, they close their doors for lunch.

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Jim and his staff have been taking care of our cars for years, and we always feel we are very well taken care, charged appropriately, and the work is well done. It is so nice to have somone service your vechicle who is honest, respectful and you can trust. Don't bring your car anywhere else!

  • ASE Certified (Automotive Service Excellence)
  • AutoValue Certified Service Center
  • Confidence Plus North American Warranty
  • Official State of New York Motor Vehicle Inspection Station
  • Registered State of New York Motor Vehicle Repair Shop
  • Car Care Aware
  • Call Us For Service: 585-586-3180